Knowledge Base

1.1 About PloutosLabs International Ltd

PloutosLabs International Ltd is a Nigerian fintech company developing a comprehensive Web3 ecosystem that combines traditional financial services with cryptocurrency capabilities. The company is registered in the Federal Republic of Nigeria and operates the Kavipay payment card platform.

1.2 Mission Statement

To provide Nigerians with seamless access to both local and international payment solutions through innovative card services that bridge traditional finance and cryptocurrency, while maintaining the highest standards of security and regulatory compliance.

1.3 Corporate Structure

• Parent Company: PloutosLabs International Ltd
• Primary Platform: Kavipay.io (Payment Cards)
• Secondary Platform: Skyddawallet.io (Decentralized Wallet)
• Token: $PLTL (Ploutos Token on BASE Network)

1.4 Key Partnerships

• Safe Haven Microfinance Bank: CBN-licensed banking partner providing account infrastructure
• Sudo.africa: PCI DSS compliant provider for VISA and Mastercard virtual card programs
• Payscribe: PCI DSS compliant card services provider
• Speedaf Logistics: Licensed courier service for physical card delivery nationwide

2.1 Virtual Cards

2.2 Physical Cards

2.3 Bill Payment Services

• Electricity: AEDC, EKEDC, IBEDC, PHED, KEDCO, JED, BEDC, EEDC, IKEDC, and all other DISCOs
• Mobile Airtime: MTN, Glo, Airtel, 9mobile
• Internet/Data: All major ISPs and network data bundles
• Cable TV: DStv, GOtv, Startimes
• Water & Other Utilities: Select providers

3.1 Card Features Comparison

3.2 Card Controls

• Freeze/Unfreeze: One-tap card freeze for security
• Spending Limits: Set daily/monthly transaction limits
• Transaction Alerts: Instant push notifications for all transactions
• Card Details: View card number, CVV, expiry in-app (with authentication)

4.1 Cryptocurrency Funding

Supported Networks: BEP20 (Binance Smart Chain) \u2014 Currently Active. Additional networks coming soon.

Processing Time: Typically 1\u201315 minutes after blockchain confirmation. May vary based on network congestion.

4.2 Naira Bank Transfer

• Transfer from any Nigerian bank account
• Unique virtual account number provided per user
• Processing: Typically instant to 30 minutes
• All transfers verified through banking partner

4.3 Exchange Rates

• Real-time market rates displayed before confirmation
• Transparent fee structure — no hidden charges
• Rate locks for a limited time during transaction

5.1 Electricity Providers (DISCOs)

5.2 Telecom Services

5.3 Cable TV Subscriptions

• DStv: All packages and bouquets
• GOtv: All packages
• Startimes: All packages

6.1 Verification Levels

6.2 Accepted Documents

• National ID (NIN): National Identity Number slip or card
• International Passport: Valid Nigerian passport
• Driver's License: Valid Nigerian driver's license
• Voter's Card: Permanent Voter's Card (PVC)
• BVN: Bank Verification Number (required for all tiers)
• Proof of Address: Utility bill, bank statement (within 3 months)

7.1 Data Protection

• Encryption: 256-bit AES encryption for data at rest, TLS 1.3 for data in transit
• Tokenization: Card numbers tokenized for secure storage
• HSM: Hardware Security Modules for cryptographic operations
• Data Centers: Tier 3+ certified facilities with redundancy

7.2 Authentication Methods

• Biometric: Fingerprint and Face ID support
• 2FA: Two-factor authentication via SMS or authenticator app
• PIN: Transaction PIN for card operations
• Session Management: Automatic logout, device management

7.3 Fraud Prevention

• Real-time transaction monitoring
• Behavioral analysis and anomaly detection
• Instant transaction alerts
• 24/7 fraud monitoring team
• 3D Secure for online transactions

8.1 Card Fees

• Virtual Card Issuance: Fee disclosed at issuance
• Physical Card Issuance: Fee disclosed at issuance (includes delivery)
• Card Replacement: Fee applies for lost/damaged cards
• Monthly Maintenance: As per card type (check app for current rates)

8.2 Transaction Fees

• Domestic Transactions: Competitive rates
• International Transactions: Foreign transaction fee applies
• ATM Withdrawals: Fee per withdrawal
• Currency Conversion: Transparent spread on exchange rates

9.1 Token Specifications

9.2 Card Purchase Rewards

PloutosLabs has allocated 40,000,000 $PLTL tokens for card purchasers.

9.3 Vesting Schedule

• Release Period: 2 years and 10 months (34 months)
• Structure: Gradual release starting from token launch
• Purpose: Ensures ecosystem stability and long-term commitment

9.4 Token Utility

• Card purchase rewards
• E-commerce payments on Ploutos Store
• MFB banking incentives (future)
• Platform governance participation (future)
• Potential fee discounts

10.1 Banking Partner

10.2 Card Service Providers

10.3 Logistics Partner

11.1 Nigerian Regulations

• NDPR 2019: Nigeria Data Protection Regulation
• CBN Guidelines: Central Bank of Nigeria Payment Guidelines
• KYC/AML: Know Your Customer and Anti-Money Laundering requirements
• Cybercrimes Act 2015: Data security and cybercrime prevention
• MLA 2022: Money Laundering (Prevention and Prohibition) Act

11.2 Industry Standards

• PCI DSS: Payment Card Industry Data Security Standard (through partners)
• Cyberscope: Security audit and team KYC verification

11.3 User Rights Under NDPR

• Right to access personal data
• Right to rectification of inaccurate data
• Right to erasure (deletion)
• Right to data portability
• Right to object to processing
• Right to withdraw consent

12.1 Support Channels

• In-App Chat: 24/7 live chat support (primary channel)
• Email: support@kavipay.io
• Help Center: Self-service FAQs and guides
• Social Media: Twitter, Facebook, Instagram

12.2 Response Times

12.3 Escalation Process

Common Issues & Solutions

Glossary of Terms